Email Executive - £25K to £30K
Job Description:
Email Executive – £25K to £30K working in the Service Delivery department
The Department
All Service Delivery roles serve to represent the client within the organisation ensuring that the clients expectations are satisfied and where possible exceeded.
• Service Delivery ensure that agreed clients SLA’s are met
• Service Delivery provide an Value added service
Service Delivery needs to have a good understanding of:
• The clients business, its ethos, the way it operates, its challenges, aims and objectives
• What our Data does, how our Data fits into us and what the wider company does
• What we do for a specific client – the data we hold and analyse / process
As the roles in Service Delivery progress from junior to senior, so the work and delivery develops from simple to complex
The Role
An email focussed role, responsible for all aspects of email setup and deployment. Duties include HMTL coding, set up for dynamic content, personalisation, all aspects of testing, both content and deliverability. Strong organisational skills, the ability to think on your feet and multi-task to deal with many simultaneous requests plus excellent knowledge of all aspects of email is a must. Strong communication skills with both the client and internal parties is essential.
Job Knowledge
• Undertake all types of email work accurately and by the specified deadline
• Take a brief of requirements and create and document a process including QA of the process
• Have a sound knowledge of the systems and processes and suggest improvements
• Perform all work accurately
• Take on new clients and setup from beginning
Communication
• Be the sole technical representative at client meetings
• Provide clear communication to clients (internal and external) during campaigns
• Document and communicate all product changes to the Team Leader (TL)
• Document a comprehensive, structured and clear handover for planned periods of absence, including clarification of who will be covering which items. Handover to include reference to any helpful documentation and relevant QA processes
• Self-manage workload and highlight any scheduling conflicts to Team Leader
• Resolve complex issues with guidance from Team Leader
General responsibilities
• Attend company meetings and training
• Awareness of H&S requirements
• Be proactive in your awareness of Data Security issues across the business at all times
• Completion of timesheets according to deadlines
If this job interest you, and you are a suitable candidate then please APPLY NOW
How to apply:
CV to:
paul.haslam@lan2lan.com
