Call Centre Team Managers
Job Description:
Call Centre Team Managers required – Inbound Customer Services Project
About the Listening Company:
As the employer of choice in the contact centre industry, The Listening Company is the perfect place to kick-start or further your career.
The Listening Academy is the only ICS (Institute of Customer Service) accredited training and development programme in the industry and arms our people with the tools to succeed in the workplace and in their personal lives.
We pride ourselves on our internal recruitment programme and promote the fact that many of our staff progress though the ranks.
So if you’re looking for a new challenge and wish to join a dynamic, award winning organisation then The Listening Company is the place for you.
Main Purpose:
To manage the day to day delivery of a team of service professionals (18 FTE) via strategic measurement and individual development to achieve Client targets.
Main purpose is to motivate the team and be proactive.
About you:
Self starter, have inbound call centre experience. You need to be able to hit the ground running.
Have skills to intellectually and proactively solve problems. Be well organized, attentive and dynamic.
Have the drive to want to be more and become more than a team leader. Be able to multi task and handle pressure.Love people and have good communication skills with good abilities to motivate people to deliver results and be productive.
Knowledge
·Commercial understanding of the telemarketing business
·Detailed understanding of inbound and or outbound telemarketing call centres
·Understanding project processes
·Mechanics of delivery
·IT and telephony applications
·Financial analysis
Skills
-Coaching, training and motivation
-Time management
-Planning and prioritization
-Computer applications
-Reporting and analysis
-Scheduling and forecasting
-People management
-Advanced customer care and objection handling
How to apply:
Please submit your application to Charlotte Vanstone (details below) by email -including a covering letter, and a up to date copy of your CV (as a word document – paper copies and scanned images will not be accepted)
charlottevanstone@listening.co.uk
